Contact us
Contact form
Return Policy
Eligibility for Return
To be eligible for a refund, items must be unused, unworn, and in the original condition with all tags and packaging intact. The return request must be made within 7 days of receiving your order.
Return Process
To initiate a return, please contact us at hello@camilleusofficial.com within 7 days of receiving your product. We will provide you with the necessary steps to complete the return.
Refund Method
Once we receive and inspect the returned item, we will process your refund to the original method of payment. Refunds may take 5-7 business days to appear in your account, depending on your payment provider.
Shipping Costs
The cost of return shipping is the responsibility of the customer, unless the item was damaged or incorrect upon arrival.
Non-Returnable Items
- Items that have been worn, washed, or altered in any way are not eligible for return or refund.